Privacy Policy
Isabella Wound Care and Health Centre
Last Updated: 14 August 2025
At Isabella Wound Care and Health Centre, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and booking systems.
1. Information We Collect
We may collect the following types of information from you:
Personal Information – such as your name, contact number, email address, physical address, and identification details when you make an appointment, fill in forms, or contact us.
Medical Information – including relevant health history and treatment details when required for clinical purposes.
Technical Information – such as IP address, browser type, and device information, collected automatically when you visit our website.
We only collect the information necessary to provide our services and comply with legal obligations.
2. How We Use Your Information
Your personal and medical information is used for the following purposes:
To schedule and manage appointments.
To provide appropriate medical care and treatment.
To communicate with you regarding your care, appointments, or related services.
To maintain accurate medical records as required by law.
To improve our services and website functionality.
We will not sell, rent, or trade your personal information to third parties.
3. How We Protect Your Information
We take reasonable administrative, technical, and physical security measures to protect your personal information from loss, misuse, or unauthorized access. This includes:
Secure storage of medical records.
Restricted access to authorized staff only.
Use of secure communication channels for sensitive information.
4. Sharing of Information
We may share your information only in the following situations:
With your consent – when you authorize us to share your information with another healthcare provider or institution.
When required by law – in compliance with health regulations, court orders, or other legal processes.
For medical emergencies – where disclosure is necessary to protect your health or safety.
5. Your Rights
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent for certain uses of your information (subject to legal and medical obligations).
6. Cookies and Website Data
Our website may use cookies or similar technologies to improve your browsing experience. You can choose to disable cookies through your browser settings, but this may affect site functionality.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Isabella Wound Care and Health Centre
Email: [isabellawoundcare@gmail.com]
Phone: [079 378 3758]